Term of Use
General terms and conditions for package tours
These terms and conditions set out the rights and obligations which exist between the tour operator and the customer. The ‘General terms and conditions for package tours’ below have been drawn up by Ubud Sunrise Hiking, in collaboration with the Consumer. The terms and conditions apply to package tours that the tour must comprise at least two of the following elements: transport, accommodation and/or other tourist service viewed as an essential component of the package. The terms and conditions regulate the relationship between the tour operator and the customer.
Bookings and payments
Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding. In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.
Scope of the booking
The booking covers the services agreed between the operator and the customer. These services are described individually for each tour. In assessing what has been agreed, account should be taken of the travel document issued, with importance being attached to the promises made in the tour operator’s brochures, advertisements and other marketing material, and what the customer can expect in relation to the specified material. If the booking should deviate from the programme or include additional services, this must be confirmed in writing.
Information for customers
The tour operator is obliged to make the customer aware of the rights and obligations which exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which the customer must familiarise himself. In particular, the tour operator must make the customer aware that he is responsible for ensuring that he has a valid passport, any visas required, the necessary vaccinations and any insurance required. The tour operator must make clear that he has the right to change the price in certain cases; see the section on changes to prices, services, etc.
All tours are offered on condition that places are available in the desired period.
Special terms and conditions for group and company tours. The driver will look after the passengers to the best of his ability.
The customer may cancel the tour prior to departure in accordance with the following rules:
- Cancellation must be made 12 hours to travel date.
- Cancellation made less than 12 hours will be charged 50% of total payment
Changes to prices, services, etc.
The operator reserves the right to change prices as a result of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 20 days of departure. In the event of a price increase of more than 10% of the agreed price, the customer is entitled to cancel the agreement at no charge.
The operator’s right to cancel the tour
The operator may cancel a tour for the following reasons:
In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as weather, war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour. The operator shall notify the customer of the cancellation as soon as possible. If a tour is cancelled, the customer is entitled to a full refund of the price of the tour. The customer cannot claim any compensation over and above this, unless he has incurred a loss as a result of the operator’s own error or oversight.
Complaints/time limit for complaints
Complaints in connection with accommodation, meals, car, driver etc. must be made immediately otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 1 month of returning home, unless there are special reasons for extending the time limit. (NB comments made on questionnaires submitted are not registered or considered as written complaints.)
All rights reserved
Ubud Sunrise Hiking reserves the right to change prices, as well as misprints in text, images and links on our web pages.
We reserve the right to make changes which may arise after the catalogue was printed and which will then be made known by means of a supplement/special edition, and to make changes to the route of a tour which may arise as a result of unforeseen events. We also reserve the right to make changes to prices and terms and conditions after the catalogue has gone to press, and to misprints.